Readers Advisory on Board
Today marked the beginning of IM Readers Advisory at LPL.
They are AskLPLread on AOL & Yahoo, asklplread@hotmail.com for anyone on MSN. This marks the 4th department we have using IM! (reference, teen & youth)
The staff went through a brief training on Trillian, then the Ref. desk kindly agreed to send them some sample questions so they could practice sending IMs.
I also stopped by the Ref. desk for a refresher on some of the features of the software, and I was surprised by some of the questions that began "I've been wondering...." Somehow, these questions weren't being asked! This refresher training gave them the opportunity to ask some of the things they had been wondering about.
I guess its a variation on the public not wanting to "bother" the staff with their questions!
So, If you get a spare minute, IM the Reader's Advisory desk & welcome them to the virtual IM sandbox!
They are AskLPLread on AOL & Yahoo, asklplread@hotmail.com for anyone on MSN. This marks the 4th department we have using IM! (reference, teen & youth)
The staff went through a brief training on Trillian, then the Ref. desk kindly agreed to send them some sample questions so they could practice sending IMs.
I also stopped by the Ref. desk for a refresher on some of the features of the software, and I was surprised by some of the questions that began "I've been wondering...." Somehow, these questions weren't being asked! This refresher training gave them the opportunity to ask some of the things they had been wondering about.
I guess its a variation on the public not wanting to "bother" the staff with their questions!
So, If you get a spare minute, IM the Reader's Advisory desk & welcome them to the virtual IM sandbox!
posted by digital.brarian at
9:27 PM
